Straight from the heart...
At Riversway we constantly receive letters and cards from grateful residents and their relatives thanking us for our care. Here is a selection of the many received.
Mum was with you for just over a year and unfortunately, her condition deteriorated quite rapidly. The care and attention Mum received during this difficult time was excellent. The care staff were always cheerful and friendly to those needing care and their visitors, and they were willing to chat or answer any questions. The general ambience of the home made a very difficult time more bearable. MF (carehome.co.uk review)
My mum was at the home for just over a year and very well looked after. All the staff are loving and very friendly and helpful. The home has a lovely feel to it and visitors are made to feel very welcome. There are lots of activities going on in the home and visits outside.
Thank you all very much for looking after my mum and giving me peace of mind at a difficult time. LS (carehome.co.uk review)
My father was made very welcome by all the staff although he was only there for six weeks before he died and was treated with dignity in his final weeks. All the staff were very helpful and friendly. Nothing was too much trouble. A very clean and professionally run home. I would recommend this home to anyone in my fathers position as they could not do enough to help. AB (carehome.co.uk review)
Riversway Care Home is very well run. The staff are highly skilled, caring, empathic and committed to the highest of levels of care. There is a very positive team culture and an emphasis on maintaining residents quality of life through activities or through simple one to one personal relations. My mother was very happy there, saying "They can't do enough for you". JF (carehome.co.uk review)
My husband was admitted to Riverswary from hospital and immediately we were made welcome and taken care of at a very safe and difficult time. The staff are so friendly, caring and helpful. MH (carehome.co.uk review)
The home was needed for end of life care. The staff were pleasant, helpful. Manageress was extremely caring and considerate, can't praise enough. Wonderful surroundings and rooms excellent. Even though it was end of life care our family member was treated with dignity and given care and compassion. Always attended with much care. Staff took care of visiting family as well as the resident. LH (carehome.co.uk review)
My mother had a fall New Year's Eve and the doctor and social worker wouldn't help. She couldn't stand or walk. The home manager came out on New Year's Day, assessed and took her to Riversway Nursing Home, which was a huge relief because at home it was impossible to look after her. The staff have been friendly, conscientious and professional. They liaised with the emergency doctor as Mum's GP was too far for them to visit. She's now moved to a care home closer to the GP and her home, just for logistics and ease of visitors. Huge thanks to Riversway Nursing Home and all staff; you saved us in our hour of need. NM (carehome.co.uk review)
Unfortunately, the day arrived when the family had to make a decision to find a nursing home for our 91-year-old mother. I visited several homes in our area and was impressed by each one. However, on entering Riversway it took my breath away. Together with the location and excellent greeting from the staff. I decided with the family to place our mother at this care home and although early stages, I cannot find the words to praise this establishment highly enough.
Thank you and long may you continue to carry out the care you obviously enjoy offering. GH (carehome.co.uk review)
'The experience was amazing, Facilities are exceptional. Surroundings extremely clean and the entire staff team are welcoming and friendly.'
How likely would you recommend? 'Extremely likely' OL
To Jan, I personally wanted to write to thank you and the lovely staff at Riversway for looking after dad for the last year.....We talk about dad's last year with you all the time and remember all the good times we had, we think of you all fondly and you and your staff will stay in our hearts forever. Thank you once again." AM
"Dear Jan and all staff at Riversway. Thank you so much for the care and support given to dad during his 3 1/2 years as a resident. During his time at Riversway, it was reassuring for his family to know he was being well looked after. Thank you again, with much love." K, I & A
"Just a brief note to say a big thank you yo you and your staff for the wonderful care given to my mother JW during her time with you.....In addition, thank yoou for the support shown to my family in particular the empathy and support given to my father who got to know you all so well on his daily visits to see my mother. Thank you again." CB
"Jan, I want to thank you to you and all your team for looking after dad so well, I cannot begin to say how much easier it made life for all of us......Thanks again" FP
"To Jan, Sara and all the carers. I would like to thank you all for looking after L so well and also for making me and my dogs welcome....Once again thank you." P
"Thank you so much for all your care and attention towards mum during her months at Riversway - and in particular the last few weeks of her life." M & M K, C & P H and BH
"A few lines to thank you and ALL your staff for everything.....We know you all helped R in every possible way to make the last year of his life more bearable.....Many thanks again." S & AM
"I want to thank you for the care and dedication you showed J during the time she stayed at Riversway. You treated her with respect, dignity and kindness.....Many thanks, you are a great team of very dedicated and caring people and J was very lucky to be with you. R and I will never forget how hard you worked to give J a sense of belonging and worth. Wishing you every success as you continue to care and support residents and their families. Love and best wishes." K
"A, P & D would like to thank you all for taking such great care of M during his time at Riversway. It was a difficult decision for us when we realised M would need to go into a nursing home. Everyone at Riversway helped us cope with the situation and gave M the care and attention he needed, especially when he became so poorly over the last few months. We cannot thank you enough for everything you did for M, we are so grateful to you all and will never forget your kindness. Thank you so much" A, P & D
“To Georgina and to all the staff on the floor I was on. Thank you for giving me an enjoyable work placement. You gave me a warm welcome and helped me when I was unsure of what jobs I could do. I loved chatting to the residents and I also loved doing the activities with them, and they seemed to enjoy me helping them with little tasks. The staff are great and I have enjoyed being part of their team. I will miss everyone, I will keep in touch and if you ever need an assistant part time please do not hesitate to contact me. Many thanks.” C
"A few words of thanks to all of you for the care and kindness you gave to Mum during the eighteen months that she spent with you. You all showed a genuine caring concern for her and ensured that she was well cared for mentally, emotionally and physically. You had the time and patience to get to know her as an individual so the care you provided was really tailored to her needs. I know that she appreciated the time that you gave her, to have those conversations that meant so much to her. You also took care of me, always there in a supportive manor, giving your time even though there were often calls on your time. You are professional, caring and should be proud of what you do at Riversway. Grateful thanks" A & T
"During the 4 1/2 years that my mum lived at Riversway, time and time again we witnessed the kindness and care that she received from all staff.... We wish to thank you all for looking after B. Sometimes it was just the quick word to her as she passed you in the corridor, or the patience shown when coping with some challenging behaviour. We were lucky to find somewhere like Riversway. On behalf of ALL B's family, we would like to thank each of you for your part in looking after her with kindness and good humour and the much appreciated support you gave to us." A & C
"Jan and all your staff, please convey to all, our thanks for looking after and caring for our mother. You are all lovely people." P, S, L & J
"To all the staff, thank you so much for the care and support you all gave Dad." G, G & K
"We cannot thank you enough for being so understanding and for welcoming D and us into the Riversway family." Mr & Mrs C
"A card cannot really do justice to the depth of gratitude we feel to you all... At the end of her life this week you could not have done more to make her comfortable or to help and support us better, so a peaceful end to a wonderful life. Thank you so very much." Mr & Mrs B
"On behalf of my Dad, I would like to thank all the staff involved in his care. His time left was made for the better with your help and care." PB's Family
"Thank you very much to all the staff for your help and friendship" JB "And the same from me, you brought my mum back to living and enjoying life" CL
"Just wanted say thank you for the great care that my Grandad had at a Riversway. The staff were brilliant and even though his stay with you was only for a short time it was comforting for the family to know he was in great care - Thanks once again." M
"You are all such wonderful lovely and compassionate people. We ourselves believe that the key to a worth while life is expressed in the poem enclosed. You show that key to life in all that you do at Riversway. For it seemed to us that it is one of those very special places where heaven does come down to earth. Again THANK YOU." Mr & Mrs A Scotland
Thoughts on Love by Alan Scotford
It is impossible to love unless you have someone to love,
But it can be difficult to love unless you have been loved and know love.
It is the most wonderful thing in the world to love and to be loved,
But there are some of us who are not always easy to love.
There is no treasure on earth which is more precious than love,
And sometimes love can be very costly.
To love is to freely give yourself to another.
To be loved is to be taken and shared in the life of another.
To love means you have to forgive
For forgiveness enables you to go on loving and to be loved
Love breaks down all barriers and opens many doors
To love another, known or unknown, is always rewarding
Life without love is worth nothing and is full of darkness
So let love always shine from your heart and being
Be filled radiant joy when you are loved and love surrounds you
Always look for someone to love
For love cannot continue to exist in you and others
Unless you find someone to love
Our world is starved of love, its hungers for love
Our broken world cries out for the healing and life
Which only compassionate true love can bring
Forgiving, caring and sharing
So we, who have been loved and know love must be infectious
Ours is a commission to infect the world with love
Until it becomes contagious
So that all experience and will know true love
And go on to touch the lives of others with their love
So that love can heal all divisions and break down all barriers
And bring equality, justice, peace and love for each other
If our world could be full of love for each other
We would not look to the skies for Heaven
"To all staff at Riversway, sincere thanks from the bottom of my heart. I am going to miss all of you all my life. Love and miss you all." WH
"To Janet and all your staff that have tended to TG & LG. We thank you for the care, kindness and attention that you have given over the last couple of months and they are now much stronger for it, enabling them to move forward." J, J & J (Daughters)
"To Janet and all the staff. I am writing this to say thank you all so very much for the way you looked after my dad, AG. As well as the love you gave him, you always made my mum and I welcome and not once did we ever feel uncomfortable. Every one of the staff is a special person and makes this nursing home a real home from home for the patients. The care was exceptional. A huge thank you to each and every one of you." SF & MG
”We would like to say how grateful we are for looking after our Dad who was very special to us. To be able to walk away and know he was getting the best care and attention we could wish for was of great value to us as a family; there was not one of your staff who did not show Dad respect and care.” M, S, K & family
"Thank you so much for the outstanding care you gave….She really thought of Riversway as her home. She lived with you for 7.5 years….she enjoyed chatting to you all…she enjoyed the activities, especially going out on trips in the minibus. …You all did way above the call of duty and we appreciated that.” Mr J & K F
“I am one of the nieces of WW and I wanted to put on record how delighted I was with the input of the whole Riversway team during this week of her 104th birthday. I have been very happy with the care given to P & W since they arrived at Riversway last October, but was really impressed with the way every member of staff helped such an extremely old lady to enjoy her birthday.” Mrs F A P
"First impressions are always important and as the front line of Riversway you give an excellent impression. The entrance into Riversway and the welcome into reception are always good….we are always greeted with a smile and greeting. Riversway has a wonderful ambience and this commences immediately on entrance.” VL & JP
"T and I would like to thank you for the support and kindness you have shown us, along with all the staff that interacted with Dad. Dad felt safe in your home and knew that people were willing to help him, even when he found it difficult to ask. We were very grateful to you for allowing Dad to have his comforts in the room, we believe this made a real difference to his outlook. You have a lovely nursing home and you should all be proud with the level of service, comfort and support you offer to the residents and the family. The transition was difficult for us, but you and your staff certainly made it easier. So again, we both thank you greatly for everything you have done and wish you all well for the future." S & T (Daughters)
"On visiting a Service User I am currently care co-ordinator for who is staying at Riversway for respite care, I was very impressed by the Manager Jan and all the staff I met. Jan raised a concern with me in a very sensitive and professional manner and spoke to my SU with empathy and compassion. The staff were helpful and attentive and polite and the facilities were clean and accessible. Thank you all." SB