Riversway staff honoured for contribution to care

Trudy Palmer and Ken Nolan

Riversway Nursing Home is celebrating after a major award ceremony saw staff member Trudy Palmer, win a top prize.

Trudy, team leader at Riversway, was named the winner of the Great British Care Awards’ Frontline Leader award in its South West heats.

Meanwhile, two of her colleagues were shortlisted for awards: Julie Fowler for the Dignity Care award and Sabrina Prewett for the Care Newcomer award.

The awards feature a series of regional events throughout England, designed to celebrate excellence across the care sector.

They feature 21 categories, and include all areas of the sector such as older people, specialist services or residential and home care.

Winners of the regional titles go on to take part in a national competition.

In the end, Julie and Sabrina weren’t successful, but colleagues from across the group are very proud of them for making it to the finals.

At the previous evenings North West regional awards in Manchester, Springhill group chairman Ken Nolan was crowned the winner of the Outstanding Contribution to Social Care award, and Virginia Perkins, head of human resources, won the Care Newcomer award.

Judges praised Ken and the Springhill Care Group, saying: Ken Nolan has worked tirelessly for over 32 years to deliver the highest quality care. Ken is driven by the values of social care, and the services which Ken leads are beacons of quality and innovation and are always connected to the local community.

“Ken Nolan's contribution to the care sector goes far beyond the services that he leads and delivers, he is a true sector champion and a great ambassador for the entire sector.”

Other shortlisted staff were:

  • Springhill Care Home’s Donna Walmsley for the Dementia Carer award.
  • The team at Affinity Supporting people were shortlisted in the Care Employer award and Care Team award categories.
  • Birch Green: Angela Hart was shortlisted for the Good Nurse award category, Alison Peate for the Ancillary Worker, Emma Ashworth for the Care Home Worker, and Gill Seddon for the Activities Coordinator.

Ken Nolan added: “As we know, good care requires a great team effort; this is only achieved thanks to the dedication and commitment of all the outstanding people I am privileged to call colleagues and friends.

“Springhill Care Group has always worked hard to support its staff and to help their development, and I’m delighted for all our staff who were shortlisted or left with an award.”




Thank you to our wonderful Georgina

One of Riversway Nursing Home’s longest serving staff members has said an emotional goodbye to her friends and colleagues as she retires.

Georgina Harriman, Riversway’s Quality & Performance and Training Manager, bowed out after a 19-year career with the home.

One of the first staff members to join Riversway when it first opened, Georgina, of Hanham in Bristol, helped to establish the home and its reputation for high quality care in her role as a care assistant.

Working her way up to senior carer, Georgina then joined Riversway’s management team. During her career she made many friends and was a highly respected member of staff.

Riversway General Manager Jan Wilkins said: “Everyone who met her loved her. There were plenty of tears at her leaving do, and so many gifts and cards.

“Georgina really was overwhelmed with the attention and even though we’re all sorry to see her go we wish her all the best for her retirement!”

To view all the wonderful photographs on our Facebook page, please click HERE




Riversway Nursing Home adopts new medicine management system

Riversway Nursing Home and Birch Green Care Home have both implemented an innovative new digital system to manage resident medication administration practices.

Riversway has revolutionised its medication management procedures, moving away from dated paper based systems, and offering a medicine management system with significant benefits, including increased efficiency and a reduced risk of administrative errors.

The system called Well Careplus was launched by Well Pharmacy last year to digitally disrupt traditional paper based practises. Well Careplus aims to future-proof care homes by giving pharmacists complete access to the medicine records of residents.


Enabled by specially designed tablet technology, called the Well Pad, Well Pharmacists are able to proactively advise care homes, ensuring prescribed drug therapies are safe and effective for residents, and that administration records are correct.

Drug administration errors are often a key element of concern by the Care Quality Commission when they inspect care homes, and managing the ordering and administration of medicines to residents is a complex and time consuming process. Typically, in a 67 bed care home some 4000-plus individual medicines are delivered to residents each week.

Jan Wilkins, General Manager at Riversway, said: “Medication plays such an important role in the day-to-day life of the residents we care for. We are always keen to move with the times and make systems more efficient. The Well Careplus system is reducing errors and is hence much safer than paper systems. It’s already saving us time, and reducing waste.”

Specialist health technology development firm, Invatech Health, which designed the Well Pad, recently commissioned a study, by the School of Pharmacy at Cardiff University, to evaluate the tablet’s reliability and key benefits. Across the care homes in the study, overstocking of medicine was reduced by 22 per cent, returned medicine wastage was reduced by 55 per cent, missing medication administration entries on the residents’ records dropped by 80 per cent, and over 92 per cent of participating care homes said they would not wish to return to paper based systems.

The Well Pad is fitted with a scanner to tell staff in the home what each resident has been prescribed by their GP. It has fail-safe systems in place to prevent medicines being administered incorrectly, ensuring the right person gets the right medication, at the right time.

Steve Newton, Director of Quality & Compliance at Springhill Care Group, said: “The care home sector has been slow to embrace the benefits of new technology, and this technology will revolutionise how this complex and critical aspect of care is managed.”



View the Well Careplus - ITN produced video featuring Steve Newton, Jan Wilkins and the team and residents at Riversway Nursing Home below



Dancing to health

Dance and music are a great form of therapy, and one our residents love.

Recently Riversway’s latest volunteer Malwina, who is qualified to teach this activity, visited the home to pass on her tips.

Malwina used props including scarfs and hats, and encouraged residents to move gently, with plenty of stretching.

A creative thank you

Residents at Riversway Nursing Home helped say a special ‘thank you’ to departing staff member Georgina recently.

During an art session with the activities team, residents used paint and sponges to complete a special banner created for the occasion.

Along with the large banner, they also helped create a large card for the popular staff member, in which staff, residents and family members wrote messages.

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Contact Us

Contact : General Manager - Jan Wilkins

Riversway Nursing Home
Crews Hole Road, St. George
Bristol, BS5 8GG

Tel: 01179 555758
Fax: 01179 540145
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Call Us: 01179 555758


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